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Terms Terms of Use Agreement

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1. Acceptance of terms of use/Binding Agreement

This agreement is an electronic contract which lays out the legally binding terms you must accept in order to use the website and the services offered by the website. For the purposes of this Agreement, both the terms "Member" and "User" means a person who provides information to the Company on the website in order to participate in the services offered, in any manner. Members are those that use either free or paid for (subscribed for) services, or those that purchase credits.

By accessing or using the Website and or the services offered as a member or user, you agree to all of the terms and conditions laid out below. To withdraw your consent to this agreement you must terminate your membership by deleting your account and stop using the website and/or its services forthwith. Please print a copy of this agreement for you records. To receive a hard copy of this agreement, please contact and request same.

This agreement may be modified at any time by the Company with such modifications being made available to members and users on the website.


2. Eligibility

a) You must be at least 18 years of age to become a member or user and utilise the website or services offered.
b) By becoming a member or user you represent and warrant that you have the right, capacity and authority to enter into this agreement, and to comply with and abide by all of the terms and conditions contained therein.
c) By becoming a member or user you represent and warrant that you have never been convicted of any criminal offence, or been subject to a court order, in relation to assault, harassment, sexual misconduct or violence and you are not required to register as a sex offender with any Government agency or entity. You are advised that a breach of this clause is considered a serious breach of this Agreement and will lead to the termination of your account.

If you are using the website or it is services from outside of the United Kingdom, it is your responsibility to ensure that you comply and abide with all laws and requirements in force in the jurisdiction or territory in which you use or access the website and/or its services.


3. Term and Termination

This Agreement will remain in full force and effect for the period that you are a member and use the website or the services it offers. You may cease to be member at any time and for any reason by following the instructions contained in the "Delete account" section found in the "Membership details" section of the website. You may also terminate your account in writing by email to or by writing a letter addressed to The Customer Services Team, Vali Dating Limited, 1 Chapel Court, Derbyhaven, Isle of Man, IM9 1UD (Reg. 129122C).

The Company, may suspend, terminate and delete your membership account at any time or for any reason, effective on sending you notice via email - to the email address you provided upon applying to become a member, or any other email address you may have provided the Company with since becoming a member. The Company is not required to tell you, and may be prohibited by law from telling you, the reason for the termination or suspension of your membership account. Upon such termination or suspension, you will not be entitled to a refund of unused subscription fees or unused credits.


4. Non-Commercial use by Members

The website and the services it offers are for your personal use only. Members may not use the website or any content found in the website or its services (including, but not limited to, content of other members/users, audio files, computer code, designs, text, graphics, images, information, logos and software) in connection with any business or commercial endeavours.

Organisations, companies, agencies and/or businesses may not become members. They should not use the website or its services unless expressly agreed by the Company in instances of partnership and affiliation programmes which are agreed with those entities at the Company's sole discretion.

The collection of email addresses of members and/or usernames by electronic or other means is strictly prohibited, as is the unauthorised framing of, or linking to the website or the services it offers.

The Company reserves the right to take the appropriate legal action should a breach of this clause be found.


5. Account Security

Your account is strictly for your personal use only.

You and you alone are responsible for maintaining the confidentiality of the username and password you designate during the registration process and you are solely responsible for all activity on the website and its associated services conducted under that username and password. You hereby agree that you will notify the company of any disclosure or unauthorised use of your username and password via email to You acknowledge that the Company can in no way be held responsible for third party access to your account that is the result of disclosure, misappropriation or theft, of your username and password. ALL Passport photographs and further verification documents sent to the Company upon initial registration or through an upgrade to a higher validation level are stored securely, OFFLINE, and are not viewable or accessible on the website itself or within the services it offers.


6. Risk Assumption and Precautions and your interaction with other users


You and you alone are solely responsible for your interactions with other users.

By using the website or its services you understand that the company does not currently conduct criminal background checks or screenings on its members or users.

The company does not inquire into the backgrounds or circumstances of all its members nor does it attempt to verify the statements of its member or users. The company makes no representations or warranties as to the conduct of member or users or of their compatibility with any current or future users.

The company does try to minimise fake profiles by insisting on a photograph of a members passport, driving licence or national identity card as part of the registration process thereby allowing it to screen profile photographs for likeness and verify the age of its members. Enhanced verifications are available to members as an upgrade for an additional fee.

The company reserves the right to make any inquiries or to conduct any criminal background check or other screenings (such as sex offender register searches) at any time and using available public records.


The Company is not responsible in any way for the conduct of any Member or User, whether online or offline. As noted below, in no event shall the Company, its affiliates or its partners be liable (directly or indirectly) for any losses or damages whatsoever, whether these be compensatory, consequential, direct, general, indirect, special and/or incidental, arising out of or relating to the conduct of you as a member or anyone else in connection with the use of the Website or its services including, without limitation, death, bodily injury, emotional distress and/or any other damages as a result of communications or meetings with other members, users or persons you meet through the Website or its services. You agree to take all necessary precautions in all interactions with other members and users, particularly if you do decide to communicate offline, away from the Website or meet in person, or if you decide to send money to another user. In addition, you agree to review and follow the Company's "Safe Dating" safety tips found on the website Dashboard, prior to using the any of the services. You understand that the Company makes no guarantees, either express or implied, regarding your ultimate compatibility with individuals you meet through the Website and its services. You should not provide your financial information (e.g. credit card, debit card or bank account information) or transfer or otherwise send money, to other users.


7. Proprietary Rights

The Company owns and retains all of the proprietary rights in the Website and its services, and in all content, service marks, trademarks, tradenames and other intellectual property rights related thereto. The website contains the copyrighted material, trademarks and other proprietary information of the Company and its licensors, affiliates and partners. Except for any information which is in the public domain or for which you have been given written permission, you may not copy, distribute, display, modify, publish, perform, transmit or sell any such proprietary information.


8. Acceptable website use and content.

a) You are solely responsible for the content and information that you display, link to, post, publish, record, transmit, upload, or otherwise make available (hereinafter known as "post") on the website or its services or transmit to other users, including chat, text messages, photographs, videos (including streaming videos), or profile text, whether publicly posted or privately transmitted (collectively known as, "Content"). You may not post as part of the services, or transmit to the Company or any other user (either on or off the website or its services), any abusive, obscene, inaccurate, incomplete, offensive, intimidating, harassing, profane, threatening, racially offensive, or illegal material, or any other material that infringes or violates another persons' rights (including intellectual property rights, and rights of privacy and publicity). You represent and warrant that (1) all information that you submit upon creation of your membership account is accurate and truthful and that you will promptly update any information provided by you that subsequently becomes inaccurate, incomplete, misleading or false and (2) you are fully aware that Company will verify, amongst other things, your name and age against the validation documents you supply to complete your full registration. Should the Company notify you of any inaccuracies, you agree to update said inaccurate information within 7 days, else your membership will be terminated and (3) you have the right to post content on the website and its services and you grant the licenses set forth below.

b) You understand and agree that the Company may, but is not obligated to, monitor, oversee or review any Content you post as part of a Service. The company may delete any Content, in whole or in part, that in the sole judgement of the Company violates this agreement or may harm the reputation of the Website, its services, or the Company, its partners or affiliates.

c) By posting Content as part of the services, you automatically grant to the Company, its affiliates, partners, licensees and successors, an irrevocable, fully paid-up, non-exclusive, perpetual, transferable, sub-licensable, worldwide right and licence to (1) use, adapt, copy, display, perform, reproduce, record, play, store, modify and distribute the Content, (2) prepare derivative works of the Content or incorporate and/or use the content into/in other works, and (3) grant and authorise sublicenses of the outlined foregoing in any media now known or hereafter created. You represent and warrant that any posting and use of your Content by the Company will not infringe, impede or violate the rights of any third party.

d) In addition to the types of Content describe above, the following is a partial list of the type of content that is prohibited by the website and its services. You may not post, upload, display or otherwise make available Content that:

  • Promotes bigotry, racism, hatred, or physical harm of any kind against any group or individual;
  • Promotes an illegal or unauthorised copy of a third party's copyrighted work, such as providing pirated computer programs or links to them, providing information to get around or circumvent manufacture-installed copy-protect devices, or providing pirated audio, images, or video or links to pirated images, audio or video files;
  • Contains viruses, Trojan horses, worms, time bombs or other harmful or disruptive codes, components or devices;
  • Requests money from, or is intended to otherwise defraud, other members or users of the website or its services;
  • Promotes or advocates harassment or intimidation of another person;
  • Provides material that exploits people in a sexual, racist, violent, homophobic or other illegal manner or solicits personal information from anyone under the age of 18;
  • Involves the transmission of "chain letters" , "junk mail", or unsolicited mass mailing or "spamming" (or "spimming", "phishing", "trolling" or similar activities);
  • Promotes information that is false or misleading, or advocates illegal activities or conduct that is defamatory, libellous or otherwise objectionable;
  • Disrupts the normal flow of dialogue, causes a screen to "scroll" quicker than other users are able to type, or otherwise negatively impacts on or affects other users ability to engage in real-time exchanges;
  • Contains audio photographs, video, or images of another person without his or her permission (or in the case of a minor, the minor's parent or legal guardian);
  • Contains restricted or password-only access pages or hidden pages of images (those not linked to or from another accessible page);
  • Provides instructional information about illegal activities such as making or buying drugs, illegal weapons or violating someone's privacy, or providing, disseminating or creating computer viruses;
  • Mimics, impersonates, or otherwise misrepresents affiliation, connection or association with, any person or entity,
  • Provides information or data you do not have a right to make available under law or under fiduciary or contractual relationships (such as inside information, proprietary and confidential information;
  • Solicits passwords or personal identifying information for commercial or unlawful purposes from other members or users or disseminates another person's personal information without his or her permission; and
  • Publicises, promotes or advocates commercial activities and/or sales without the Company's prior written consent such as barter, contests, sweepstakes, advertising and pyramid schemes.
  • The Company reserves the right, in its sole discretion, to investigate and take any legal action against anyone who violates this provision, including removing the offending communication from the website and/or its services and deleting, terminating or suspending the account of such violators.

e) Your use of the website and its services, including all Content and communications you post through them, must comply with all applicable laws and regulations. You agree that we may access, preserve, keep and disclose your account information and Content if required to do so by law or in a good faith belief that such access, preservation or disclosure is reasonably necessary, such as (1) to comply with legal process; (2) to enforce this Agreement; (3) to respond to all claims that any Content violates the rights of third parties; (4) to respond to your requests for customer service at, or by any other method allowed under this agreement, or allow you to use the website and its services in the future; or (5) protect the rights, property or personal safety of the Company or any other person or third party.

f) You agree that any content you place on the website or its services may be viewed by other users and may be viewed by any person visiting the website or participating in or using the services offered.


9. Prohibited Activities

The Company reserves the right to investigate, suspend and/or delete your account if you have misused the service or behaved in a way the Company, in its sole discretion, regards as inappropriate or unlawful, including actions or communications that occur away from the website and its services but involve users you meet through same. The following is a partial list of the kind and type of actions that you may not engage in with respect to the website and it services.

You will not:

  • Mimic or impersonate any person or entity
  • Solicit or request money from any users
  • Use any spider, robot, site search/retrieval application, or other manual or automatic device to "data-mine", retrieve, index, or in any way reproduce or circumvent the navigational structure or presentation of the Website, its services or its contents
  • "stalk" intimidate or otherwise harass any person
  • Express or imply that any statements you make are endorsed by the Company, or its partners and affiliates without our/their specific prior written consent
  • Access the website and its services in a jurisdiction in which it is illegal or unauthorised
  • Ask or use members or users to conceal the identity, source or destination of any illegally gained money or products
  • Use the website or its services in an illegal manner or commit an illegal act
  • Email or otherwise transmit any material that contains software viruses, Trojan horses, worms or any other computer code, files or programmes designed to interrupt, destroy or limit the functionality of any computer software or hardware or telecommunications equipment.
  • Collect usernames and/or email addresses of member or users by electronic or other means for the purpose of sending unsolicited email or unauthorised framing of or linking to the website or its services
  • Interfere with or disrupt the Website or its servers or networks connected to the Website or its services
  • Forge headers or otherwise manipulate identifiers in order to hide or disguise the origin of any information transmitted to or through the Website or its services (either directly or indirectly through the use of third party software)
  • "frame" or "mirror" any part of the website or its services, without the Company's prior written authorisation
  • Post any Content that is prohibited within Clause 8
  • Use meta tags or code or other devices containing any reference to the Company, the website or its services (or any business name, service mark, trademark, trade name, logo or slogan of the Company) to direct any person to any other website for any purpose
  • Adapt, modify, decipher, decompile, sublicense, translate, sell, reverse engineer or otherwise disassemble any portion of the Website and its services, any software used on or for the website and its services, or cause others to do so
  • Directly or indirectly, post, use, transmit, (e.g. screen-scrape) in any manner or media any content or information obtained from the Website and its services other than solely in connection with your use of the same in accordance with this Agreement.


10. Customer Service

The Company provides help, assistance and guidance with the usage of the website and its services. Should this be required users should contact in the first instance or alternatively call 0203 355 1561. When communicating with our staff, you agree not to be abusive, obscene, harassing, profane, offensive, racially offensive, sexist, threating or behave inappropriately. At our sole discretion, should you be any of the above, we reserve the right to terminate and delete your account immediately.


11. Subscriptions

Payment services for the website and its services are provided via PayPal. We would recommend that you open a PayPal account, should you not already have one although should you not have one you can use the PayPal facilities as a guest. You must provide current, complete, and accurate information for your account. You must update all information to keep your Billing account current, complete and accurate (such as a change in billing address, card number, or expiration date), and you must promptly notify the Company if your payment method is cancelled for any reason (including if your card is lost or stolen), or if you become aware of a potential breach of security (such as an unauthorised disclosure or use of your username or password). You agree that all payments made through the website and its services are final and that you will not challenge or dispute the charge with the payment platform provider.

The Company follows a rigid no refunds policy. All purchases made through the website and its services are final. If you choose to purchase a subscription package on the web-site or purchase credits separately, you agree that absolutely no refunds, either full or partial, will be given for any reasons or for any unused credits or remaining subscription length

Credits or subscriptions purchased through the website are for your sole personal use and are absolutely non-transferable to third parties or other members. They are linked solely to you username and password.

The Company reserves the right to offer free or discounted subscriptions and credits to whosoever it chooses at any given time and for any duration, whilst charging other members at the same time. The Company also reserves the right to cancel any free or discounted memberships at any time for all and any of its members.


12. Your right to cancel

You have the right to cancel your contract for the Services within fourteen days from the date of placing your initial order for Credits or a Subscription ("Cancellation Period"), by emailing or writing to our customer care team whose postal address is 1 Chapel Court, Derbyhaven, Isle of Man, IM9 1UD. If you cancel your contract for the Services during the Cancellation Period, we shall reimburse you strictly in line with our refund policy, found on the website.

All reimbursements shall be made to you within fourteen days and using the same means of payment you used for the initial transactions, unless you have expressly agreed otherwise.

Cancellation rights only apply to your initial order for a Subscription and do not apply to Subscription renewals.


13. Website service and website modifications

The Company reserves the right at any time to change, modify or discontinue, temporarily or permanently, the website and/or its services (or any part thereof) with or without notice. You agree that the Company shall not be liable to you or to any third party for any change, modification, suspension or discontinuance of the website and/or its services. To protect the integrity of the Website, its infrastructure and its services, the Company reserves the right at any time, in its sole discretion, to suspend or block users from certain IP addresses from accessing the Website and/or its services.


14. User Information

When you register for services on the website, you will be asked to provide us with certain information, including, but not limited to, a valid email address and a photograph of the personal details portion of your passport, a photograph of your driving licence or a photograph of your national identity card (your User Information). The Company's right to use your User Information is described in our privacy policy which it is recommended you should read. The Company reserves the right to offer you third party products and services from partners and affiliates which we, in our discretion, feel may interest you, based on the information you provide.

You acknowledge that the Company may disclose your User information, in whole or in part if required to do so by law, at the request of a third party or Government entity, or if we, in our sole discretion, believe that providing the User information through disclosure is reasonable to (1) comply with the law, requests from law enforcement, or any legal process (whether or not such disclosure is required by applicable law); (2) protect or defend the Company's, or a third party's rights or property; or (3) protect someone's health or safety, such as when harm, harassment or violence against any person (including the User) is threatened .

Notwithstanding any other clause or provision of this Agreement or the Privacy Policy, the Company reserves the right, but has no obligation, to disclose any information that you submit to the Website or its services, if in its sole opinion, the Company suspects, or has reason to suspect, that the information involved a party who may be the victim of abuse in any form. Abuse may include, without limitation, child abuse, elder abuse, spousal abuse, neglect or domestic violence. Information may be disclosed to whatever authorities that the Company, in its sole discretion, deems appropriate to handle such disclosure. Appropriate authorities may include, without limitation, law enforcement agencies, child protection agencies, or court officials. You hereby acknowledge that the Company is permitted to make such disclosures.


15. Disclaimers

  • The Company is not responsible for any incorrect or inaccurate Content posted on the website or its services, whether caused by users of the website or its services, members or by any of the equipment, infrastructure or programming associated with or used by the website or its services.
  • The Company is not responsible for the conduct or behaviour, whether online or offline, of any user or member of the website or its services.
  • The Company is not responsible for any technical problems or technical malfunction of any telephone network or lines, wireless connections, Wi-Fi connections, computer online systems, servers or providers, computer equipment, software, failure of email on account of technical problems or traffic congestion on the Internet or at any website or combination thereof, including injury or damage to users and/or members or to any other person's computer related to or resulting from participating or downloading materials in connection with the Web and/or in connection with the Website or its services.
  • The Company is not responsible for any communications failures, defect, error, omission, interruption, deletion, delay in operation or transmission, theft or destruction or unauthorised access to, or alteration of user or member communications
  • Under NO circumstances will the Company be responsible for any loss or damage, including death or personal injury , resulting from anyone's use of the Website or its services, any content posted on the website or transmitted to other members, or any interaction or contact between users of the website or its services, whether online or offline.
  • THIS SITE IS FOR PERSONAL USE AND INFORMATIONAL PURPOSES ONLY. TO THE GREATEST EXTENT ALLOWED BY APPLICABLE LAW, The Company provides the website and its services on an "as is" and "as available" basis and grants NO warranties of any kind, either express, implied, statutory or otherwise with respect to the services of the website and its services (including all content contained therein) including (without limitation) any implied warranties of fitness for a particular purpose, satisfactory quality, merchantability, expectations of privacy, or non-infringement. The Company does NOT warrant that the website or services will be uninterrupted or error free, secure, or that any errors or defects will be corrected.
  • From time to time the Company may make third party advice, opinions, statements, offers or other third party information or content available to its members and users on the website or its services. All third party content is the sole responsibility of the respective third party authors thereof and should not necessarily be relied upon. The Company does not (1) guarantee the accuracy, completeness, or usefulness of any third party content on the website or provided through the services or (2) adopt, endorse, or accept responsibility for the accuracy or reliability of and advice, opinion, or statement made by any third party that appears on the website or its services. Under no circumstances will the Company or its partners and affiliates be responsible or liable for any loss or damage resulting from your reliance on information or other content posted on the website or its services, or transmitted to or by any users or members.
  • Any material or content downloaded or otherwise obtained through the use of the website or its services is accessed at your own risk, choice and discretion, and you will be solely responsible for and hereby waive any and all claims and causes of action with respect to any damage to your networks, computer systems, internet access, download or display device (e.g. smart phone or tablet, without limitation), or loss or corruption of data that results or may result from the download of any such material. If you do not accept this limitation of liability, YOU ARE NOT ALLOWED OR AUTHORISED TO DOWNLOAD OR OBTAIN ANY MATERIAL THROUGH THE WEBSITE OR ITS SERVICES.
  • The Company cannot guarantee and does not promise any specific results from the use of the website or its services.
  • The website is purely a venue – it acts as a venue for individuals to post personal and contact information for the purposes of conversing, meeting and dating. The Company is not required to screen or censor information posted on the website, including but not limited to the identity of any member or user. The Company are not involved in any actual communication between members. As a result we have no control over the safety, quality or legality of the information or profiles posted, or the truth or accuracy of the information. You agree that you are solely responsible for any interactions with other members. The Company reserves the right, but has no obligation, to monitor disputes between you and other members. This includes, but is not limited to, conversations via regular email, dates, phone calls, relationships, meetings, he said/he said, he said/she said, she said/ she said accusations or any other correspondence or interactions that occur outside the scope of the website and its services. The website is a tool for providing the initial contact between members, anything beyond that is not in the Company's control and is done so at the members own risk. Members have to use their own common sense about what information they reveal to others via email and any other means of communication. It is the members sole responsibility to investigate other members and that you will verify they are legitimate date seekers and are using the site responsibly and as intended. There are many different frauds, schemes and deceptions on the internet and we strongly caution you to be sceptical of any members until you learn more about them and verify their background. We strongly recommend that you read the "Safe Dating tips" on the website, prior to engaging and interacting with other members or users.
  • You specifically acknowledge and agree that the Company is not liable for your offensive, defamatory, infringing or illegal materials or conduct or that of third parties, and we reserve the right to remove such materials from the website and its services without liability and if, in our sole discretion, it is warranted, suspend or delete your account.


16. Links

The website and its services may contain and it and third parties may provide, advertisements and promotions offered by third parties and links to other websites or resources. You acknowledge and agree that the Company is not responsible for the availability of such external resources or websites, and does not endorse and is not responsible or liable for any content, advertising, information, goods, statements or services, or other materials on or available from such websites or resources. Your correspondence, business dealings or associations with, or participation in promotions of, third parties found in or through the website or its services, including payment and delivery of related goods or services, and any other terms, conditions, warranties or representations associated with such dealings, are solely between you and such a third party. You further acknowledge and agree that the Company shall not be responsible or liable, directly or indirectly, for any damage, loss caused or alleged to be caused by or in connection with the use of, or reliance upon, any such content, advertising, information, , goods, statements or services or other materials available on or through any such website or resource.


17. Limitaition on Liability

To the greatest and fullest extent allowed by applicable law, in no event will the company, its officers, employees, affiliates, business partners, licensors, or service providers, be liable to you or any third person for any indirect, consequential, reliance, exemplary, incidental, special or puinitive damages, including, without limitation, loss of goodwill, loss of profits, damages for loss, corruption, or breaches of data or programs, service interruptions and procurement of substitute services, even if the company has been advised of the possibility of such damages. Notwithstanding anything to the contrary contained herein, the companys liability to you for any cause whatsoever, and regardless of the form of the action, will at all times be limited to the amount paid, if any, by you to the company for the services provided while you have an account. You agree that regardless of any statute or law to the contrary, any claim or cause of action arising out of or related to use of the website or its services or the terms of this agreement must be filed within one year after such claim or cause of action arose or forever be barred.


18. Jurisdiction and Governing Law

This Agreement is governed by the laws of the Isle of Man.


19. Indemnity

You agree to defend, indemnify, and hold harmless the Company, its shareholders, officers, directors, employees, partners, affiliates and agents from and against any actions, claims or demands, including, without limitation, reasonable legal and accounting fees, which may arise from your use of the website and its services or your breach of the terms of this Agreement (including any breach of your representations and warranties contained herein), any postings or Content you post on the website or its services , and the violation of any law or regulation by you. You, and your estate in the case of your death, further agree that this indemnification provision covers all third party actions, claims or demands, including those filed by your spouse, children or family. The Company reserves the right to assume the exclusive defence and control of any matter otherwise subject to indemnification by you, in which event you will fully cooperate with the Company in connection therewith.


20. Entire Agreement

This Agreement, allied with the privacy policy found on the website and any specific guidelines or rules that are separately posted for particular services or offers in the website and its services, contains the entire agreement between you and the Company in relation to the use of the website and its services. The above is accepted by you by your use of the website and its services and affirmed by your becoming a user or member and purchasing a subscription or credits. If any provision of this Agreement be held invalid, the remainder of the agreement shall continue in full force and effect. The failure of the Company to exercise or enforce any right, clause or provision of this agreement shall not constitute a waiver of such a right or provision. You agree that your account is non-transferable and all of your rights to your profile or contents within your account terminate upon your death. No agency, partnership, business, joint venture or employment is created as a result of this agreement and you may not make representations, act for or bind the Company in any manner.


22. Amendment

This Agreement is subject to amendment at any time at the Company's sole discretion, with-out prior notification being required.